Welcome and thank you for choosing LASH THEORY!

Please review the following information and read carefully. I am not liable for any information you neglect to read.

COVID-19 GUIDELINES:

In compliance with CDC, all clients are required to come with a face mask that covers your mouth and nose. It must be worn throughout the entirety of your appointment. I ask that you DO NOT book an appointment if you have had COVID-19 or any COVID related symptoms within the last 10 days.

DEPOSITS & PAYMENT INFORMATION:

• .A non-refundable deposit of $25 is required to secure your appointment when booking.
• Deposits are deducted from the total cost of your service. Balances are to be paid in exact cash as I do not keep change. If you do not have cash, you can pay Cash App, Zelle, or Apple Pay.

LATE POLICY: 10 MINUTES

Please be courteous and ensure that you are on time for your scheduled appointment. There is a 10 minute grace period. After 10 minutes you will be charged a $10 late fee. After 15 minutes your appointment will be canceled and will be charged 50% of your service fee.

RESCHEDULING & CANCELLATION:

• You may cancel or reschedule at least 24 hours before your appointment in order to use the same deposit. Failure to do so will forfeit your deposit.
• If you are unable to make the rescheduled appointment time, you must book again with a new deposit. No exceptions.
• SAME DAY rescheduling & cancellations will be charged 50% of your remaining service fee.
• NO CALL NO SHOW APPOINTMENTS will be charged 100% of your remaining service fee.
• If your card on file declines for any of the above fees, you will not be able to book future appointments until balance is paid in full.
• You can cancel or reschedule via the link in your confirmation email or via text message.

APPOINTMENT DAY: CLEAN FACE/NO MAKE-UP

• Come with a freshly washed make-up free face.
• Refrain from using moisturizers, oils, sunscreen, mascara, eyeliner etc.
• Remove contacts.
• Wear comfortable clothing.
• No cell phone usage.
• Don't drink caffeine.

LASH MAINTENANCE & FILL INS:

• Fill-ins should be scheduled every 2 weeks
• Fill-ins require 40%-50% of lash extensions remaining on each eye after outgrown lashes are removed to be eligible. Anything less would be a full set.
• All sets lasting 4+ weeks needs to book a full set and removal because your natural lashes have grown out.
• A removal and full set is recommended after 3 refills.
• Lash Emergency- 48 hour grace period of excessive shedding. You must notify me and schedule within those 48 hours for me to fix your set for free. No refunds on any service.

GUEST POLICY:

Please bring NO extra guests with you, this includes children.

SQEEZE IN APPOINTMENTS:

If you are interested in booking an outside availability appointment a fee of $30 will be added to the total price. Please contact me via text at the number below.

REFUNDS:

No refunds will be provided.

CONTACT INFO:

Email: lashtheory@gmail.com

Phone: 914-786-3764 (text preferred)

IG: lash_theory

Booking and paying your deposit signifies that you have read and agreed to the terms above.